Privacy Policy

SolWave Networks LLC Privacy Policy

Effective Date: May 4, 2026

SolWave Networks LLC, hereinafter “SolWave Networks,” respects the privacy of its customers and users. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the options available to you to control the use of that information.

By using our services, websites, customer portals, or messaging systems, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information provided directly by the customer, including:

• First and last name;
• Physical address and service address;
• Email address;
• Phone number and cell phone number;
• Contact information;
• Billing and payment information;
• Account number;
• Plan or service subscribed to;
• Location and technical information necessary to install, operate, or maintain the service;
• Communications with customer service;
• Communication preferences;
• Consent to receive SMS messages;
• Date, time, source, and status of SMS consent.

We may also collect technical information related to the provision of the service, including IP addresses, device identifiers, connection logs, service availability, network usage, diagnostics, and technical events.

2. How We Use the Information:

We use the information we collect to: provide, install, maintain, and improve our Internet and telecommunications services; manage customer accounts; prepare and send bills; process payments; respond to service and support requests; provide updates on maintenance, outages, malfunctions, and service restoration; send notices regarding account balances, service suspension, and reconnection; prevent fraud, abuse, or unauthorized use; maintain the security of our systems; comply with legal, regulatory, and contractual obligations; and send SMS messages when the customer has given their consent.

3. SMS Messages and Consent

SolWave Networks may send SMS messages regarding: available bills; account balances and due dates; payment confirmations; service suspension and reconnection; scheduled maintenance; outages; service restoration; customer service and support; and other notices related to the account or service.

Enrollment in the SMS program is voluntary. Consent to receive SMS messages is not a condition for purchasing or maintaining SolWave Networks’ services.

The frequency of messages may vary depending on account activity, maintenance events, service outages, and customer requests. Messaging and data charges may apply depending on the customer’s mobile carrier plan.

• To request help, the customer should reply with HELP.
• The customer can opt out of SMS messages at any time by replying STOP. 

4. No Sale or Sharing of Mobile Information

SolWave Networks does not sell, rent, exchange, or share mobile numbers, SMS consent data, or SMS campaign subscription information with third parties or affiliates for promotional or

marketing purposes.

Mobile information, SMS consent, and opt-in status will not be shared with third parties for

purposes unrelated to providing the messaging program.

We may share only the information reasonably necessary with service providers that help us

operate and deliver SMS messages, including messaging platforms, technology providers,

telecommunications carriers, and companies involved in message transmission. These providers may use the information only to provide the contracted services and may not use it for their own promotional or marketing purposes.

5. Service Providers

We may use third-party providers for payment processing, billing, system hosting, customer management, SMS messaging, email, network monitoring, technical support, data storage, and data backup.

These providers receive only the information reasonably necessary to perform their functions and must protect it in accordance with their contractual and legal obligations.

6. Legal Disclosures

We may disclose information when necessary to comply with a law, regulation, court order, or valid government request; to protect rights, safety, or property; to investigate fraud, abuse, threats, or security incidents; to protect customers, employees, or the public; or to enforce applicable contracts and policies.

7. Information Security

SolWave Networks uses reasonable administrative, technical, and physical measures to protect information from unauthorized access, loss, alteration, disclosure, or misuse. However, no system for storing, transmitting over the Internet, or communicating electronically can guarantee absolute security.

8. Retention of Information

We retain information for as long as is reasonably necessary to provide services, maintain billing and payment records, resolve disputes, comply with legal obligations, protect our rights, and document consent and opt-out requests for SMS messages.

9. Customer Options

Customers may request access to, correction of, or updating of their information; change their mobile number; opt out of SMS messages; or request information regarding their communication preferences. Requests are subject to identity verification and any exceptions permitted by law.

10. External Links and Services

Our website or portal may contain links to external websites or services. SolWave Networks does not control the privacy practices of such third parties. We recommend reviewing their policies before providing any information.

11. Privacy of Minors

Our services are not intentionally directed at minors who are not authorized to purchase services. We do not knowingly collect information from minors for SMS campaigns without the appropriate authorization. You must be at least 18 years old to contract our services.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page along with its new effective date.

13. Contact

SolWave Networks LLC

Email: support@solwavenetworks.com 

Phone: +1(787)924-8183

Website: https://solwavenetworks.com