Terms and Conditions

SolWave Networks SMS Program Terms and Conditions

Effective Date: May 4, 2026

These Terms and Conditions apply to the SMS messaging program of SolWave Networks LLC, or “SolWave Networks.”

By voluntarily enrolling in the SMS program, the customer agrees to these terms.

1. Program Name

The program is known as SolWave Networks SMS.

2. Program Description

The program sends non-promotional messages related to the account, Internet service, and customer service.

Messages may include notifications of available bills, outstanding balances, due dates, payment confirmations, service suspension, service restoration, scheduled maintenance, outages or service disruptions, support updates, responses to customer requests, and other operational notices related to the account or service.

The program is not initially intended for promotions, commercial offers, or third-party advertising.

3. Consent

Participation in the SolWave Networks SMS program is voluntary.

Customers provide consent by entering their mobile phone number and affirmatively selecting a separate, optional SMS consent checkbox on the SolWave Networks opt-in form. The SMS consent checkbox is unchecked by default and is not required to submit the form, purchase services, subscribe to services, or continue receiving SolWave Networks services.

By selecting the SMS consent checkbox, the customer agrees to receive automated SMS account notifications, billing reminders, payment confirmations, service suspension and reconnection notices, maintenance notifications, outage and restoration updates, appointment notifications, and customer support messages from SolWave Networks.

Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

Mobile information and SMS consent information will not be sold or shared with third parties or affiliates for promotional or marketing purposes.

4. Message Frequency

The frequency of messages varies depending on account activity, billing cycle, payments, service status, maintenance events, outages, restorations, and support requests. There is no guaranteed fixed number of monthly messages.

5. Fees

SolWave Networks does not charge an additional fee for enrolling in the SMS program. However, standard messaging and data rates may apply depending on the customer’s contract or plan with their mobile carrier. SolWave Networks is not responsible for charges imposed by the customer’s mobile carrier.

6. Cancellation

The customer may cancel SMS messages at any time by replying with STOP.

CANCEL, END, QUIT, and UNSUBSCRIBE may also be accepted.

After receiving a valid cancellation request, SolWave Networks may send a single message confirming the cancellation. After that, no further SMS messages will be sent under this program, unless the customer provides consent again.

To re-subscribe, the customer can reply with START.

7. Help

To receive help regarding the SMS program, reply with HELP.

You can also contact us via:

• email: support@solwavenetworks.com;

• phone: +1(787)924-8183

• website: https://solwavenetworks.com

8. Mobile Carriers

Message delivery is subject to the availability and performance of mobile carriers. Mobile carriers are not responsible for delayed, incomplete, or undelivered messages. SolWave Networks does not guarantee that all messages will be delivered immediately or that they will be available on all networks, devices, or locations.

9. Accuracy of the Mobile Number

The customer is responsible for providing a correct and up-to-date mobile number. If the number changes, is reassigned, or is no longer owned by the customer, the customer must notify SolWave Networks or cancel the messages. The customer represents that they are authorized to receive messages at the provided number.

10. Permitted Use

The customer must not use the messaging number to send illegal content, harass or threaten others, transmit malware, commit fraud, interfere with systems, send false or misleading information, or engage in activities that violate laws or mobile carrier policies.

11. Privacy

The use and protection of customer information are governed by SolWave Networks’ Privacy Policy:

https://solwavenetworks.com/privacy

Mobile data and SMS consent information are not sold or shared with third parties for promotional or marketing purposes.

12. Availability and Modifications

SolWave Networks may modify, suspend, or terminate the SMS program when necessary for

operational, legal, regulatory, or technical reasons. SolWave Networks may also modify these

Terms and Conditions. Any changes will be posted on this page with an updated effective date.

13. Limitation of Liability

To the extent permitted by applicable law, SolWave Networks will not be responsible for delivery delays, undelivered messages, mobile carrier failures, device incompatibility, interruptions beyond its control, charges imposed by the customer's mobile carrier, or indirect damages arising from participation in the SMS program.

14. Governing Law

These Terms and Conditions will be governed by the applicable laws of the Commonwealth of Puerto Rico and the applicable federal laws of the United States.

15. Contact

SolWave Networks LLC

Email: support@solwavenetworks.com

Phone: +1 (787) 924-8183

Website: https://solwavenetworks.com